PDA

View Full Version : Phantom 380 Daggerboard sideplate issue


ducati
25th June 2011, 06:53 PM
After only a few uses the holes in my 3month old Phantom 380 daggerboard sideplates are now severly elongated and jambing up the daggerboard due to the daggerboard PIN being too short

I have filled in the warranty claim under the Product assistance section on this site 2weeks ago requesting to have the sideplates replaced but still have had NO RESPONSE

Remi
27th June 2011, 07:33 PM
Hi Ducati,

Did your side plate have a washer inside or not?

Please send again your warranty claim, may be they didn't see it.

Remind you that need the Warranty Claim, the invoice, 3 photos (Serial number, the part broken and one we can see all the board). Send also to your distributor to be sure they get it.

If you don't get answer in 48h, make me up up date.

Hope you get answer very soon.

All the best

ardenalan
29th June 2011, 12:31 PM
Remi,

Is there supposed to be a washer inside the sideplates? My new Phantom has brass reinforcements in the side plates. No washers though.

Also, any recommendations on shimming the centerboard to help it stay down in lightly loaded situations? It sometimes rotates up a bit when sailing upwind in light winds. Once there is some side load on the centerboard in moderate conditions it seems to stay in place.

Thanks,
Arden
http://arden-el11.blogspot.com/

camilo
4th July 2011, 03:48 AM
Any chance to get replacement parts for the new phantom 380?

Remi
4th July 2011, 05:28 AM
Hi Arden,

Yes brass reinforcement, correct, I didn't know how to say in english ;)

If you want to make the side plate more tied to your dagger board, you can paint your side plate to increase the friction. Actually i don't have this problem can be a way to fix it.

All the best

Remi
4th July 2011, 05:29 AM
Hi Camilo,

Please contact your shop and if they don't have contact your distributor directly.

All the best

ducati
4th July 2011, 04:44 PM
Hi Remi,
No brass reinforcement in my sideplates Remi just elongated damaged plastic holes,
mainly due to the brass swivel pin being too short causing it to only locate in the sideplate by
less than 1mm and slipping out of the sideplate altogether and jamb up the daggerboard

And still NO reply to my Warranty claim
If Starboard could simply send me some new sideplates or at least the brass bushes and a longer pin I could fit them and no more problem

My Phantom is a 2009 model but purchased new in March 2011 (obviously old stock) but still new so should still be covered by warranty

Starboard knows about the problem thats why they now fit the brass bushes,
I did a search and it was a problem with other Phantom owners

Remi
5th July 2011, 07:13 AM
Hi Ducati,

Yes you should receive the new side plate, you send everything to Starboard or your Distributor?

All the best

CAN 32
22nd August 2011, 10:55 AM
I, along with two other friends, just purchased 2011 Phantom 380's. None of the daggerboard side plates in any of these boards came with brass re-inforcements, so what gives?? Is Starboard only shipping some 380's with these re-inforced plates and not others? Can I return the non-reinforced plates that came with the board for new ones that have the re-inforcements? Please advise!

Remi
22nd August 2011, 11:20 AM
Hi Can 32,

If your board is a 2011 model you should have the side plate with the reinforcement so can file the Warranty Claim for this case. If it's an 2010 you can order it.

Hope this help

All the best

Arnie
22nd August 2011, 11:28 PM
Hi Remi,
As I can't seem to log in anymore as 'ducati' I've had to reregister to enter the Forum

I still have had no reponse on this issue after 2 months now.
I have filled in the warranty claim again I have the photos but now where to upload then on the warranty form
Why is Starboard ignoring me??

ducati
23rd August 2011, 09:20 AM
Thanx to Jack for fixing my login problems

I still have had no reponse on this issue after 2 months now.
I have filled in the warranty claim again I have the photos but no where to upload then on the warranty form
Why is Starboard ignoring me??

Even if Starboard could send me the little 10mm brass bushes I could press them in to the my original damaged sideplates total cost about $1 USD

ducati
23rd August 2011, 04:40 PM
The issue has now been resolved thanx heaps to Ian Fox for his quick and friendly response

CAN 32
24th August 2011, 12:56 AM
I don't understand. Why do I have to fill in a Warranty Claim form for something that clearly seems to have been Starboard's fault? It's seems like an awful lot of hassle and paperwork to get something done that should have been done in the first place at the factory or with whom ever assembled the boards prior to shipping. :( I'll contact my local retailer and let them deal with it!