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View Full Version : DEBOICHET fins? Be aware, AVOID to buy from him !!!


Expander
26th October 2012, 12:54 PM
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Dear All,


I want to share with someone the REALLY BAD SITUATION happened in purchasing a new DEBOICHET R16 slalom fin directly from this well-know manufacturer.

In the beginning of august I've contacted Deboichet in the figure of Mrs. Oriana using e-mail (info@deboichetcustom.com) and phone number (+39 339 821 76 58), both published on-line at www.deboichetcustom.com web site. After an exchange of info about availabilty and delivery time, I've paid R16 in advance with warranty of 15-20 days delivery. Payment was made "at name of Mrs. Oriana Fiorentini" and sent to an address at Lake of Garda, Italy.

After these preliminary comunications and after payment, during these 3 months I sent a lot of (completely unanswered) e-mails, mobile SMS and a lot of fruitless telephone calls asking what has become to my fin. I was able to comunicate verbally with Mrs. Oriana only two time in september for listening these replies: "...I apologize but I forgot factory was closed in summer... fin is not ready and I don't know when it will be sent...". After this, months of silence...

An italian racing guy that had continous relations with Deboichet, has tried to contact her in the name of me... Well, reply was: "...I don't remember about him (me)..." ..."tell him to contact me...". So I've made the unpteenth try to contact Mrs. Oriana but, again, mute telephone and unanswered SMS and e-mail.

So tired, I've decided to report all this to italian police authorities: I don't think it depends on some simple misunderstanding!!!

I wonder if some other has had a similar experience with this famous manufacturer and if someone may help me (in any way) before to go to police.

Simple solution: or they send to me the fin or they give me a refund!

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Maximus
27th October 2012, 01:04 PM
Must be the GFC

Phyxius
29th October 2012, 09:25 AM
oh the joys of buying over the interwebs :rolleyes:

...on the up side Deboichet could be taking a while to make your fin because theyre laying each fiber of carbon strand by strand to get you the most perfect profile, stiffness and flex response known to man! does that thought comfort you?:p

viking
29th October 2012, 12:22 PM
I think you have been ripped off! This brand does not operate anymore for many months now. This Oriana is not linked to Deboichet (the man, not the brand) anymore.

If it can console you, you are not the only one that is waiting his fins...

The windsurf is a little world, it is strange that some people are still caught!

Farlo
29th October 2012, 05:27 PM
Strange that the same post has been censored on the French forum. Little world... to which extend?

Expander
29th October 2012, 09:40 PM
Strange that the same post has been censored on the French forum. Little world... to which extend?

Exactly, Farlo, this post was censored from French Forum... I didn't want to make a duplicate of same post in other Forums but I wanted to send a request for help to french friends that (may be) know Mr. Deboichet better, have better contacts and can speak directly in french with him.
Only Mrs. Christina (I suppose a french lady) has been able to reply (and I hope to help me) before that post was cancelled...
So, why did you censor this thread in French Forum?


...this brand does not operate anymore for many months now. This Oriana is not linked to Deboichet (the man, not the brand) anymore...

Ok Viking, but why Mrs. Oriana's phone number is published on Deboichet Fins web site?
And why this web site is still on line if "Deboichet" brand doesn't operate anymore?
And why UFO factory in France is still producing fins branded "Deboichet Custom"?

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viking
30th October 2012, 09:42 AM
Exactly, Farlo, [U]this Ok [B]Viking, but why Mrs. Oriana's phone number is published on Deboichet Fins web site?
And why this web site is still on line if "Deboichet" brand doesn't operate anymore?
And why UFO factory in France is still producing fins branded "Deboichet Custom"?

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It is easy to notice that this web site has not been updated for several month, let say years. when you read on team members "Antoine Albeau world champion 2008" it is quite clear!

Why this it is still operating so? It is easy: it is simply a fraud, a robbery and it works as people like you have been caught. I would be you, I would go right now to make a complaint at the nearest police station.

Expander
30th October 2012, 05:27 PM
...I would be you, I would go right now to make a complaint at the nearest police station...

Yes, this is exactly what I'm going to do if I don't receive a definitive response from Mrs. Oriana by incoming Wednesday.

Unregistered
30th October 2012, 07:42 PM
to who it main concerne ! would be nice that all of you stop writing things without knowing how everythings works. as allways if you need informations or have to complain about something you should contact directly the company. complaining on internet do not solve any problem or wrong situations! just wrote this post because people advice me ... usualy i dont go on forums... ill be thankfull if you could contact me directly and the last thing.... we never keep money without sending the order! oriana - info@deboichetcustom.com

Unregistered
30th October 2012, 09:45 PM
Contacting the company is precisely what Expender is trying to do for several months it looks...

Expander
30th October 2012, 09:57 PM
to who it main concerne ! would be nice that all of you stop writing things without knowing how everythings works. as allways if you need informations or have to complain about something you should contact directly the company. complaining on internet do not solve any problem or wrong situations! just wrote this post because people advice me ... usualy i dont go on forums... ill be thankfull if you could contact me directly and the last thing.... we never keep money without sending the order! oriana - info@deboichetcustom.com


Ok, if you are really Oriana, I'm pleased on hearing about you and (although many people here have said the opposite) that selling activities are still working.

But note people adviced you because I was the one to inform them! And, as you know, in last 3 months I've contacted a lot of times writing directly to above e-mail address and calling by phone and SMS with very little success... so using this Forum (and Internet) was, unfortunately, the last attempt to get an answer and this, at the end and with great difficulty, is finally arrived.

Anyway, I do not want to feed an useless controversy and I hope that everything will be clarified; so, tomorrow (for the umpteenth time) I will send my shipping address by SMS... I hope to receive my pre-paid fin (R16 Slalom 50 cm) within a week from now that is, with a good margin for you, in the second week of November... if not, I'll be on this Forum again to tell bare facts (and to take necessary legal actions temporarily postponed)...

Regards.

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Unregistered
31st October 2012, 10:58 AM
Hi Expander,
Might I suggest that if you do receive your package from these people, that you seek legal advice as to opening the package. If the item is damaged or a fraudulent product, you will be in the best position to make a claim or take further legal action. This may seem extreme but having followed your plight I am quite concerned for you.
Cheers

Expander
27th November 2012, 09:54 AM
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Please, see post #15 (http://www.star-board.com/forum/showpost.php?p=58687&postcount=15) in "Ask Our Team Forum".

...all's well that ends well...

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Rui Silva POR-11
3rd May 2013, 03:37 PM
Dear All,

I am going through the same bad experience as Expander with Deboichet!

I already bought more than 25 Deboichet fins over the last 5 years with no issues. But now things are completely different. I ordered 2 fins in the beginning of February after getting all the details from Oriana. I made the money transfer at the same time. I was supposed to receive my fins at the end of February but until today I don´t have them… I got some answers from Oriana but she disappeared and is giving no answers for more than 1 month…

I contacted Jean Jacques Deboichet twice via Facebook and he told me that he would solve the issue, but no solution and no more answers until now...

I asked for the refund and also no answers…

How a brand with the previous good reputation of Deboichet and with the strong link with Starboard is behaving like this? Are they bankrupt? Can somebody help?

I will try now to report this to italian police authorities.

Please be aware of this before ordering fins from Deboichet...

nonopr
4th May 2013, 02:58 PM
A sad story indeed. Deboichet went from Number 1 fin maker to the Number 1 bullshitter

Windsurf
13th May 2013, 01:56 PM
I have the same problem, ordered and paid 3 fins. Paid nearly 800 euros to account of Mrs Oriana Fiorentini.
I received email, that money arrived and that´s it. No more contact. No email, no call and so on.
IT IS A HUGE CHEATING! I know lots of others with the same.
You can read in french forums, same from others.
Like in french forum said, you can "reach" them: Facebook
Look for Oriana Fiorentini + Jean-Jacques Deboichet.
Post and write there, too
Also why is Starboard not helping us?? Deboichet is working for them,they can easy contact him. (french wrote this) They have my money!!! For nothing.
Any more ideas???

John1
13th May 2013, 02:55 PM
Go for other fins for the future. Its the only "medicine" that will funtion.
JJ

Windsurf
14th May 2013, 04:50 PM
Right, but this is not the point.
Point is money loss and to be bullshitted and cheated by f.... Oriana!
Getting my money, just for nothing.
My money is off and she can spend it but never gave me what I paid for.
BULLSHITTER NO.1

And when I read her posts here, all bullshit. Definetely.
Bullshitted a lot of people for their money, just read french forums, all ist full and all a bullshitted and all
want money. BUT NO REPLY. Thousands and thousands of euros she bullshitted.
That is the truth!!

BelSkorpio
14th May 2013, 08:48 PM
Report it and help others to prevent it !

Just a few links:

US: http://www.fbi.gov/scams-safety/fraud/internet_fraud & https://www.ic3.gov/default.aspx
UK: http://www.actionfraud.police.uk/report_fraud
BE: http://www.polfed-fedpol.be/crim/crim_fccu_internet00_nl.php

I have no idea of the outcome, but in your case I would surely try.

RS-11
4th June 2013, 01:56 PM
After 5 months waiting, with more than 30 e-mails written, contacts done via Facebook, phone calls, etc, I received my 2 fins today...

I´m happy now, but Deboichet needs to be transparent and explain that instead of 2 weeks, they take 5 months to deliver a fin.

Best regards
Rui

Unregistered
12th June 2013, 07:19 PM
I had the same problem : I ordered my fin in february, and received it only in may.
Several e-mail to Oriana too, they must have had a serious production problem (is it over now ?). They should be more transparent about their problems, because everyone gets suspicious, and I don't think they are thieves.
My fin is perfect, but I hesitate to send other orders to Deboichet again...