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23rd June 2008 01:00 PM
Unregistered Hi guys,

I am part of the Starboard team also and get to this forum frequently to help giving some answers to questions and comments.

I think the idea of the FREE FORUM of Starboard is to let people get in, comment, ask and share experiences to all windsurfers. We get here and also participate but I will ask that if you have questions you want to be answered specifically by Starboard team please go the ASK OUR TEAM forum as then the question is directly to one of our Team members. Sometimes in the Free Forum its not so clear if the question goes to one of our team members or maybe is an open question.


Best luck and continue posting in our Forums!
Ricardo Guglielmino
Starboard team
20th June 2008 05:42 AM
steveC Although it was my intent not to respond on this thread, but I thought it was important to offer some needed clarifications and distinctions here. First off, I commend both Ken and Screamer for their important contributions, and I agree wholeheartedly with Screamer and pierre45 on one of their root issues concerning troublemakers.

Nevertheless, for at least those newer to the more revised Starboard website, it's important to comment, and hopefully to clarify things a bit. Although Starboard originally required registeration in the immediate changeover to the new system, they ultimately allowed unregistered comments on the Starboard Free Forum side of things. Needless to say, they sensibly restricted unstructured comment on other, more specific aspects of their website. In my mind, this makes perfect sense from a company perspective, as one would want to channel the river, so to speak.

Now, looking at the original poster's issues, that it's no longer as fun anymore. But, why? Simply, because mischief makers can no longer pretend that they're somebody else. Really, an important distinction. Would any of you want to permit rogue characters the open opportunity to affect your bank or credit accounts, or maybe even your investment accounts. Of course not, that would be totally foolish.

Overall, if you have something edgy to say regarding windsurfing, or Starboard's role in the business, I don't think that you will be shut off here. I think most reasonable folks understand that. I'm impressed with the candor that Svein and Starboard permits, and it says much about the character of the company.

Sadly, I can't say the same about a US company, Hot Sails Maui, but that's a different matter. I've been saving this for some time now, but I think the comment is warranted, simply because of the difference in freedom of expression offered overall is unquestionably night and day.
20th June 2008 01:35 AM
pierrec45
troll

I agree, this is trolling by a troll. Even if he was right that he had an issue with support (on top of head problems), then there is still no basis to infer from there that Starboard is driving people away and all the big statements. This guy watches too much soap-opera.

And before you ask: no, I'm not connected with Starboard and I don't even sail their products.
19th June 2008 04:43 PM
Screamer
Quote:
Originally Posted by Unregistered View Post
StarBoard are not really interested in supporting the community and their business.

How could the losers at StarBoard drive all these people away?

They have killed a lot of windsurfing enjoyment for a lot of people.

Very soon their business will die hopefully ..
Anonymous idiots & trolls like the one above will go away one day ... hopefully.

Btw, Ken, your response in balancing the thread is very reasonable and polite .... too much I'd say ;-)
18th June 2008 08:19 PM
Ken Am I missing something here? I have purchased four of their boards over the last 6 or so years and have found their products and their customer support to be very good. During this time, I have been an active participant on their forums and haven't seen any corporate conspiracy to neglect their customers.

I guess if I had to look hard for a complaint, I think they are hesitant to publicly acknowledge their errors (not a surprise, which is a pretty typical corporate response unless it is a safety issue). However, I don't believe that they turn a deaf ear to the problems because I don't see the problems being carried over from year to year. They are listening, and they seem to respond to design or construction issues in their new products.

I have been to many of the other forums and I don't belive that you will find any that are better at providing an exchange of information about a broad range of topics than the *board forum.

Clearly, not everyone sees this the same way as I do, but it seemed appropriate to offer some balance to the thread.
18th June 2008 05:11 PM
Unregistered
Quote:
Originally Posted by bertbarndoor View Post
Now my question is, from a business perspective, is how come they ignore the feedback on their website?
As you can see from the customers they drove away from their website, StarBoard are not really interested in supporting the community and their business.

I am a dedicated user of another brand of boards but I used to go the old StarBoard FreeForum everyday .. and would very often read about StarBoards. How could the losers at StarBoard drive all these people away?

They have killed a lot of windsurfing enjoyment for a lot of people.

Anyway, so to answer your question, I think the owners built up a good business and started to make some good $$$ and now they have been blinded by the $$$.

Very soon their business will die hopefully .. or at least StarBoard will become an unpopular minor board brand.
18th June 2008 01:36 PM
afblaster Olah H

Would you respond to the Footstrap Problem thread in the Windsurfing School Forum please? The thread should really have been posted in this Free Forum, but I think Starboard should have provided some feedback anyway, and by now.
Thanks in advance,
afblaster
18th June 2008 11:41 AM
Ola_H We try to respond to all questions. Yours must have fallen between chairs or something. Can you state your question here? Then I will try to get the appropriate person to answer.
18th June 2008 06:50 AM
bertbarndoor
Why doesn't Starboard respond to customer feedback?

I have been trying to contact Starboard for about 2 months now. I have been unable to find a phone number anywhere for them. *Does anyone know if they have a phone number?* I have left them feedback on their website (contact us) multiple times asking them to contact me either via email or telephone and they have not responded to any of my requests (even when I've stated they have not responded to my earlier requests). I'm not even an irate customer, I just wanted to find out some answers to a few simple questions. Now my question is, from a business perspective, is how come they ignore the feedback on their website?

I'd be interested in knowing what the foul-up is here. As a person trained in business, it floors me that a successful company (assumption) could be so oblivious. Man! Customer Service 101!!

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