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22nd June 2012 02:10 AM
Unregistered
shippers into pocket dippers....

Todd, no starboard would not pay for shipping when a board is damaged due to "shippers negligence", sorry if i implied otherwise.
but back to shippers negligence ,why should anyone pay but the shipper?

The issue then is i have a damaged board sitting here. The solution is , fix the board. But then ethically when i sell it I really have to tell the customer, thats the way i feel but as soon as they hear THAT , they want a big discount...catch 22.
So does one then lie??

I wonder if this is what happens to cars as well ?? I bet it does and if the consumer ever knows, i bet they do not.
Is this the cost of doing business , perhaps, but being ethical and honest is something i always feel i have to be .
Worse case the board is a writeoff, major structural damage , now thats rare, but the shipper rarely pays for the whole product price....
And then you have to order another, the bottom line goes up in smoke.


On a better note the wholesaler has changed shippers,( from purolator...thats a clue) maybe they will reconsider shipping to us now.
20th June 2012 11:17 AM
Reg. Awaiting it !!! Very telling that nobody from Starboard (directly) has offered any type of comment on this thread !!!

Normally full of advice about which board to buy and which fin to put in it...
19th June 2012 09:40 PM
Todd Hume Dude! Sorry to hear you've had such a rough time with your freight forwarding. I know the suppliers get a bunch of damaged boards here too, but 33%...! As a retailer that must be heart breaking. Not to mention the environmental resources that consequently went up in a massive cloud of CO2 as a result.

Monkeys should not drive forklifts. It is as simple as that.

Interesting comments. Are you saying that Starboard makes its retailers pay for the shipping on replacements for the poor quality product that they supplied? If so, that is really bad.

I know how tough it is for retailers. The product buy price is high, the market is small and the competition is pretty intense. It is no mystery that it is critical for brands to support their retailers and customers in order to make sales. And sloppiness in communication and supply from brand to factory to retailer to customer must surely eat away at everyone’s profits. For this reason i'm at a loss to see Starboards logic behind how they have handled my situation. It’s been interesting to watch how this has panned out.

The quad in question here was the 12th Starboard that my wife and i have purchased since 2006, and the first of two boards that I had on order at the time. Rather than keeping a good customer happy they immediately lost the sale of two boards and the custom of a very active windsurfing family. Now the potential exists that negative brand feedback could cause them and their retailers to lose even more sales. And now, three months down the line, Starboard stubbornly continues to refuse to make any comment on this thread (though i am sure that they are watching it closely)...

So, if my experience has occurred because of a retailer decision where they could not afford to make the loss to supply a replacement board and/or that they would not take the risk of getting a replacement board as that board is likely to have quality issues or gets damaged in transit, then the Starboard's internal problems are much deeper and more complex that i expected. I wish Starboard the best of luck. I think they might need it.
18th June 2012 08:33 AM
Unregistered Perhaps they are too busy getting their 63 types/sizes of SUP boards built correctly ?
16th June 2012 04:44 PM
Unregistered
retailer woes

let me say this as a small retailer , windsurf business is a tough business. I will remain anon with my identity as my supplier may just totally cut me off , ( for rigs and sails) as i have been cut off from getting boards shipped to me .
You see somewhere up the road between me and the factory, someone has a heavy mallet , and or a heavy foot when it comes to the forklft.
Over tens years of seeling product , maybe 33 % of our product ( boards ) has been damaged in transit.
I mean DOUBLE packaged boards punctured, how can one crush the rail of an armour-tech baord inside a double walled package!!
So the wholesailer has cut off sending boards ( cant blame them ) unless i arrange shipping. Which is hard to do with product 1500 miles away.

needless to say i now deal with another wholesaler and product in the USA. I cannot get starboard boards unless i get someone way out there to pick this stuff up kayaks are easier to transport for goodness sakes, as are wetwear and t shirts!!!


As to warranty issues, WOW now these are difficult to sort out and not to belittle your complaints but I can see why a retailer may be very reluctant to ship and replace something,
Ship the board to you say 150 bucks, ship it back another 150, ship another to you 150, =450 greenbacks . Guess who eats that?
Believe me as a retailer i know, boards arent cheap and the margins are not there, even with a top end product.
You deserve a good product, but the system is expensive and tough to make a living from, unless you eat rice everyday and cycle around town.
So while they say they are world class i guess they have the right to say ours isnt good enough.
16th June 2012 12:10 PM
Unregistered
Quote:
Originally Posted by Unregistered View Post
ironically i typed "insight increased" to post this anonymously :-)

i understand your pain
is this the right place to voice your opinion/concerns ?
unfortunately, I think NOT
however, what it does do, is convince me NOT to purchase SB products
they are not strongly presented locally anyway

sorry to hear your issues and i would suggest - yes, go buy another product !!!
Of course It's the right place to post his problem, companies love praise but
Get shitty when criticised, I found the information very useful and will
Will checkout new boards carefully in the future, at least his board
Didn't snap the tail off when hitting fish like a couple I have seen.
14th June 2012 07:58 PM
Unregistered Well the same thing happen to me back in 2010 when the finbox wasn't aligned and the tail wasn't straight(asymmetric). I didn't get a real response from *boards either and in the end got some money off the board. I couldn't bother arguing and just wanted to wave sail instead and the board was heaps better than my "old" Evo. BUT this is the main reason that I didn't buy another starboard, instead I'm now a very happy Quatro sailer and the quality is perfect. The issue is probably with mould/sanding of cobra factory but the brands need to have a strict quality control maybe *board got too many different boards to keep track off..
27th March 2012 09:03 PM
Unregistered Carbonart?
26th March 2012 07:43 PM
Todd Hume Mr Unregistered Guest. I know. I know. I debated whether or not i should post this for that very reason. But i decided that this is exactly the platform that it should be discussed. We are Starboard's active customers. And this is absolutely the sort of thing that I would want to know before spending thousands of dollars. You yourself have seen the value in this.

Personally I think Ken is right. Cobra has got a big responsibility in this. Perhaps the majority sits on their shoulders? They made the board (and most of the other gear out there). One big question is: How often is this happening?

But at the end of the day quality is Starboard's responsibility and they should be standing behind their product. Unfortunately they aren't. One course of action they could possibly take is to listen to their customers, communicate, take the bad with the good and work towards growing into a better, stronger company. Who knows what they are doing now? Nothing?

If we accept sub-standard then sub-standard is all we will get.
26th March 2012 04:42 PM
Ken Is this a Starboard issue or a Cobra issue? Probably both, and I would guess that there is plenty going on behind the scene. Bad mold?

It's too bad that in these situations, people can't be more upfront with what is happening, but it's not surprising because this is typical for most companies in similar situations. At least Todd got his money back, some companies would never acknowledge the problem and just say "tough luck".
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