i would like to ask what is the procedure for asking a claim with a warranty of a board.
my importer says that the board must be seen by his repair guy and if he says ok he will ask for claim otherwise he just does the repair and that's it.
the board has a serious crack peripheral of the finbox and a delamination-crack between the 2 left straps.
does anyone know who is in charge for this on Starboard so i can maybe talk directly to him????
Please go to this link or contact your shop or distributor, thanks
All the best
The procedure is as your importer suggests.
1/ Take the board to the shop/store where you bought it.
They will look at the damage and take photos.
2/ The shop sends the photos and their visual assessment to the Distributor/Importer and the importer
will assess based on the first assessment and the photos.
3/ The importer sends the data to Starboard HQ in Thailand (if they are unable to make the detemination to repair or replace it at the Importer level.)
That is and has always been the way Starboard warranty claims are handled.
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