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-   -   Delamination on the new 121 iSonic Wood Carbon. (http://www.star-board-windsurfing.com/forum/showthread.php?t=7515)

nonopr 27th October 2009 06:19 PM

Delamination
 
http://www.staboard.comEnjoy the post

GFB 28th October 2009 02:59 AM

Maybe my Isonic 122 has the same issue.

Can you insert pictures from the delamination?

Phill104 28th October 2009 05:00 AM

Have you thought about speaking to your dealer rather than spouting on an internet forum? Mistakes do happen in manufacture, or it could be that you didn't put the vent plug in correctly. I am sure your dealer will sort the problem quickly.

Hot Ice 28th October 2009 06:01 AM

Quote:

Originally Posted by nonopr (Post 36580)
The question is: Will Starboard stand behind their product an deal with this in a timely matter.

Why would they not stand behind their product?

Do you always go onto an open forum before giving people a chance to respond? :(

Marko CRO169 28th October 2009 03:26 PM

nonopr, why did you post this question at the Free Forum and not at Ask Our Team, as this way it is more of a "rhetoric" question than a direct request for comment by Starboard?

Ken 28th October 2009 09:24 PM

nonopr,

The requests from the distributor seem reasonable and it's what Starboard needs in order to determine if it is a valid warranty issue or not.

I also agree that the Team forum is a good place debate an issue if you feel you have been mistreated. So far, I don't see any justification to be to upset, other than you apparently received a "bad" board. It happens.

Unregistered 29th October 2009 03:18 AM

Here in the UK you would deal with your dealer. It is with him that you have the contract. Even if they no longer dealt with their distributor or manufacturer. It is with the dealer you made the contract.

I am sure that in your neck of the woods, similar laws apply. Take the board to your dealer and tell them to sort it or you want your hard earned back, simple as that. Not really much point coming on a forum to vent your spleen, or do you think that will make your dealer work harder? I doubt it.

Hot Ice 29th October 2009 03:46 AM

Quote:

Originally Posted by nonopr (Post 36619)
I am not upset. I am working with the system and in hopes to help people out in posting all the process to a hopefully succesful warranty claim.

Really :rolleyes:

This is not the way to win friends and influence people.

Giving a blow by blow account on an open forum of your warranty claim that at the moment has encountered no problems is rather unfair to the people who are working to resolve your warranty claim.

Some things are best done in private.

Certainly if it can't be resolved then pressure from an open forum is an option, but its early days yet.

GFB 29th October 2009 01:53 PM

Can you send me a picture? I may have the same problem. The top varnish on my isonic 122 is milky at the rear and dissolves perhaps.

steveC 31st October 2009 04:03 AM

This thread is a bit of a curiosity. Of course, I have to admit, it's the first time I've seen it. Seemingly, nonopr edited and virtually eliminated his initial post after realizing that all his subsequent posts, with the exception his 10:19 post, had been deleted. Given that nonopr is a fairly consistent poster here, only makes the situation a bit stranger overall. However though, in light of the tone of other posters, seemingly nonopr's series of posts might have been too negative.

I'm wondering why Starboard didn't just vaporize the thread in its entirety rather than selectively deleting portions of it. Now we're left with this odd mystery.


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