Severne redline broken mast - warranty/aftersale problems
To Starboard team,
I'm a big fan of your products, I'm riding a Futura 133, ordered a gator & NCX (awaiting the shipment in mid Oct) and impressed by the quality of it.
However, I'm a lil bit disappointed about the way you handle claims.
I purchased the severne 100% 460 mast in Sep 2006. the mast was broken in May this year and I've filed a claim to my local distributor.
after 5 months, despite I've been checking with my local distributor in HKG, they told me that no reply from severne so far, and nothing they could do about it. last week, I checked again with my local distributor. again, regrettably, no reply at all from severne. they suggest me to contact you directly.
I'm not intending to accuse any party here. all I'd like to have is a reply that whether this claim is accepted, or not.
if not, I'll have to order a new mast for my new sails which is coming in a few weeks. it may take weeks for the leadtime and I really wanna make it clear asap. should I wait for the replacement or get a new mast??????
your prompt reply is highly appreciated.....