There are at least 2 seperate emails I know about sent directly to you (your Hotmail address) by Tina who is Severne Marketing and Customer Service manager, and I know is well aware and acting to try and resolve this. But she does need warranty information to proceed , and that is what she requests in her meail.
Right now, this instant, I'm forwarding you the text of the emails and the details of her message to you in your Private Message folder here on the Forum, as a backup in case for some reason your email is rejecting etc.
So please be aware, we've been trying since above first complaint to get this resolved for you as smoothly as possible, but warranty details must be supplied.
Thanks and Cheers ~ Ian