It's really a shame for the company who claims to be the first one in the sport! A S H A M E!
Why don't they give an accurate support and warranty after people PAY EXAGERATE MONEY for their products?
Here at my place eaven a small and not too good manufacturer like Decatholn changes their broken masts without problems..
Neil jewels can't be replaced without extra money?
Shame on you! I don't think the CEE tribunals or US ones would agree on your interpretation of warranty, i wish a good windsurfing lawyer would take you in front of a court..
The only way these people reason is $ so don't buy their products and go for other brands!
They did good some year ago when they were smaller or maybe more motivated, now NP is not doing well in this area..