Thanks for the feedback 'wk'.
This is the exact situation where I feel the dealer and distributor should have worked out a reasonable solution for a customer such as yourself, who appreciated the products, and perhaps once had a loyalty to the brand. Further to that point, sometimes the good folks in production just need to hear an elaboration of the facts to turn their position around. That's my job! These facts have to be appropriately relayed from the customer to the dealer and to someone such as myself that can put those wheels in motion.
The reality is unlike yourself, there are many that submit claims that are less than valid. We help weed through those claims and give the brand direction because we know our market and our customers best as their supplier.
NeilPryde Windsurfing / JP-Australia