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Old 14th February 2008, 06:06 PM   #49
Phill104
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Join Date: Aug 2006
Posts: 297
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AlexWind,

The EU Directive is just that, A directive. Not all EU members have taken it on board (excuse the pun). In the UK the sale of goods act is in force and in that there is no mention of two years warranty though for most goods an expectation of 1 year is made. Even after the warranty period if you can prove that a manufacturing defect was the problem then you can expect recompense. After the initial warranty period in many cases the waranty owner can reduce the recompense for general wear and tear leaving the consumer with nothing. Many choose not to do this however and will make a good will gesture.

It's even harder in some cases as the manufacturer will sell on the warranty to the distributor or even the dealer. If you buy some goods over here you make the contract with your dealer. Unfortunately everyone in the line tries to pass the buck leaving the consumer flailing in the dark. I've experienced this myself both with large companies and small.

I have to say that the one warranty claim I made with Starboard (Tushingham, UK distributors) was dealt with very quickly and involved no effort on my part. Customer service counts for a lot. Get it wrong and the consumer will never buy that brand again. If NP are getting it wrong it's in their interests to get things right or they will eventually loose their customer base.
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