Gosh I've nominated Porsche, I hope I hadn't do something wrong..
Anyway I'm not judgeing anything only doing some considerations that may be summed in:
- the NP response to the customer showed in the first post in not what a customer (or at least I) would expect from such a company
- the terms of warranty shown even in their website or told by the NP employee are in contrast with the EU law (directive and states law). Not fully legal IMHO.
After that, I'm not judgeing the case itself: maybe the poster has crashed into rocks and went over his mast with his car, i simply don't know and maybe it's not the point..
Not judgeing just showing my opinion, you're of course free to show yours, discuss, object, whatever..