Mario, I contacted customer service about this a while ago but have no answer. They have a lot to do since they handle kites and stuff too. And all warranty questions have to go through the dealer anyway. That is how the system is set up. Of course Starboard want their customers to be happy, but it would in practice be impossible to take care of warranties in the central head quarters.
The problem seems to be that Futuras come on both white and red bottoms. At least it seems that way. And then it's (even more) and issue between the dealer who sold you the particular board and you.
But if I hear anything more about this, I will get back to you. But in the mean time I think the best solution is if you try to resolve this with your dealer.