Starboard Forums - View Single Post

mario.milhazes · 13th September 2009, 12:48 AM

Hi Everyone

Sorry for being so nervous and not acepting your jokes....but this is a case of feeling that a company doesnt treats the clientes as they deserve.

I´ve sailed the board and i like i very much, best board ever, but i want an answer from the manufacturer of the board.......what i´m dissapointed is that nor the dealer nor the manufacturer says nothing about this issue!! The only thing that the dealer says that he sells what starboard sends him.

When i ordered the board i told the dealer that i wanted a RED one and had to wait for 2 weeks because he didnt have it in stock, i could have bought the 2008 model for less 200€ but i prefered to pay more for the board of my dreams......the 2009 Futura 101L all RED as seen on the beach and on catalogs!!

When you look at catalogs (http://www.isthmussailboards.com/pro...p?number=SB9FU) you can see that the bottom is red.....in in 2 or 3 years if i want to resell the board do you think that the people wont think that this board has been repaired because its white on the bottom.....so for sure i will loose money!!

I love starboard boards.....very easy to sail and very pretty, i was already negociating with my dealer to buy a Kode 86L and a Isonic 121L at the end of this year, but with this issue i´m thinking twice because i cant see any kind of answers coming back when something goes wrong.

When you spend your money, that you had to work hard to gain it, on a product you are after a quality product but also after a good post customer service from the manufactur that meaning the you will have some kind of feedback if you have a complaint.

In my country, Portugal, some companies are banned out of the market if they dont have an efficent customer service, we have a public departament where you can expose what happend and if the company doesnt reply it will be banned from selling there products, thats happening to a lot to asiatic companies (chinese most of all).

As i truly believe that Starboard is not like this i deserve an answer from them because the dealer says he sells what they send him!!

I´m not against starboard.....i just want some feedback and justification why this happens!!

Good sailing to all!!

13th September 2009, 12:48 AM	#20
mario.milhazes Member Join Date: Jul 2009 Location: Portugal Posts: 57	Hi Everyone Sorry for being so nervous and not acepting your jokes....but this is a case of feeling that a company doesnt treats the clientes as they deserve. I´ve sailed the board and i like i very much, best board ever, but i want an answer from the manufacturer of the board.......what i´m dissapointed is that nor the dealer nor the manufacturer says nothing about this issue!! The only thing that the dealer says that he sells what starboard sends him. When i ordered the board i told the dealer that i wanted a RED one and had to wait for 2 weeks because he didnt have it in stock, i could have bought the 2008 model for less 200€ but i prefered to pay more for the board of my dreams......the 2009 Futura 101L all RED as seen on the beach and on catalogs!! When you look at catalogs (http://www.isthmussailboards.com/pro...p?number=SB9FU) you can see that the bottom is red.....in in 2 or 3 years if i want to resell the board do you think that the people wont think that this board has been repaired because its white on the bottom.....so for sure i will loose money!! I love starboard boards.....very easy to sail and very pretty, i was already negociating with my dealer to buy a Kode 86L and a Isonic 121L at the end of this year, but with this issue i´m thinking twice because i cant see any kind of answers coming back when something goes wrong. When you spend your money, that you had to work hard to gain it, on a product you are after a quality product but also after a good post customer service from the manufactur that meaning the you will have some kind of feedback if you have a complaint. In my country, Portugal, some companies are banned out of the market if they dont have an efficent customer service, we have a public departament where you can expose what happend and if the company doesnt reply it will be banned from selling there products, thats happening to a lot to asiatic companies (chinese most of all). As i truly believe that Starboard is not like this i deserve an answer from them because the dealer says he sells what they send him!! I´m not against starboard.....i just want some feedback and justification why this happens!! Good sailing to all!! Last edited by mario.milhazes; 13th September 2009 at 12:52 AM.