RE: Tiki tool
I heard something about one batch of Tiki Tools missing the eat treatment. Mine have held up well and to really test it I have kept my first one and use it exclusively for all my board work.
Its a pity if you have gotten a faulty product. I sure hope you can solve this with your dealer since a working Tiki Tool is indeed great product. So good I tend to use the manual Tiki instead of my power drills when maounting and unmounting straps.