You should be speaking to your dealer, not the brand. It is them you have a contract with. Depending on what country you come from the warranty may have expired but you may still have rights based on "fit for the purpose" laws. You should first approach a good board repairer and get a written opinion from them as to what is wrong with your board whether it is an induced fault or a manufacturing fault. If it turns out to be a manufacturing fault in the opinion of a good repairer then you have more leverage with your dealer/importer.
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