Sorry to hear about your problems with your board.
I would strongly advise you to fill in the warranty express form and send it ASAP : http://www.star-board.com/2013/produ...t_warranty.php
Please specify the date of purchase and the date when you returned your board to the shop for inspection of dammage. Specify the serial number of your board and the name and adress of your shop.
Hope this helps you to find a quick resolution to your claim.