is that trident U.S. ??? same thing happened to me i think the warehouse end of things is rough .. ended up with a "start" damaged big time, same thing looked like a forklift hit it , must be a disgruntled employee...so much for good help these days. i sdo dhave to say the shipper did pay quite a bit out o us, we kept the board and it sites here still, repaired but no one wants a repaired board.
gee to bad ,your in the states they could have shipped to me and i would have fixed it ... shipped and bought at a discount of course