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Old 18th June 2008, 07:50 AM   #1
bertbarndoor
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Join Date: Jun 2008
Posts: 1
Default Why doesn't Starboard respond to customer feedback?

I have been trying to contact Starboard for about 2 months now. I have been unable to find a phone number anywhere for them. *Does anyone know if they have a phone number?* I have left them feedback on their website (contact us) multiple times asking them to contact me either via email or telephone and they have not responded to any of my requests (even when I've stated they have not responded to my earlier requests). I'm not even an irate customer, I just wanted to find out some answers to a few simple questions. Now my question is, from a business perspective, is how come they ignore the feedback on their website?

I'd be interested in knowing what the foul-up is here. As a person trained in business, it floors me that a successful company (assumption) could be so oblivious. Man! Customer Service 101!!
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