North Sails Warranty

[agrelon]

Hi all,

My North RAM F8 teared yesterday, about 20cm under the bottom batten, right next to the stitching. I'm pretty pissed off. I only payed one third of the price for the sail because I got it from a guy who had used it twice, but it was in mint condition.

Has anybody had any experience with the North's warranty services? I really want to get it repaired by them (currently trying to contact them by email) and will not stop until they do something to help me. It's not normal that after a not so bad crash, and a total of 10 outings, a 900 USD sail should tear.

Has anyone else ever dealt with North about similar issues?

Thanks.