Warranty procedure

17th July 2011, 12:27 PM

HELLO EVERYONE,

i would like to ask what is the procedure for asking a claim with a warranty of a board.

my importer says that the board must be seen by his repair guy and if he says ok he will ask for claim otherwise he just does the repair and that's it.

the board has a serious crack peripheral of the finbox and a delamination-crack between the 2 left straps.

does anyone know who is in charge for this on Starboard so i can maybe talk directly to him????

thanks.

Remi · 17th July 2011, 09:00 PM

Hi Unregistered,

Please go to this link or contact your shop or distributor, thanks

http://www.star-board.com/SpringSumm...t_warranty.php

All the best

Roger · 17th July 2011, 09:01 PM

The procedure is as your importer suggests.
1/ Take the board to the shop/store where you bought it.
They will look at the damage and take photos.
2/ The shop sends the photos and their visual assessment to the Distributor/Importer and the importer
will assess based on the first assessment and the photos.
3/ The importer sends the data to Starboard HQ in Thailand (if they are unable to make the detemination to repair or replace it at the Importer level.)
That is and has always been the way Starboard warranty claims are handled.

17th July 2011, 12:27 PM	#1
Unregistered Guest Posts: n/a	Warranty procedure HELLO EVERYONE, i would like to ask what is the procedure for asking a claim with a warranty of a board. my importer says that the board must be seen by his repair guy and if he says ok he will ask for claim otherwise he just does the repair and that's it. the board has a serious crack peripheral of the finbox and a delamination-crack between the 2 left straps. does anyone know who is in charge for this on Starboard so i can maybe talk directly to him???? thanks.

17th July 2011, 09:00 PM	#2
Remi STARBOARD DEVELOPMENT Join Date: Aug 2006 Location: Thailand Posts: 2,342	Hi Unregistered, Please go to this link or contact your shop or distributor, thanks http://www.star-board.com/SpringSumm...t_warranty.php All the best __________________ Rémi Can answer if you have any questions on this following boards : Carve 111, 121, 131, 141, 151 & 161 Futura 93, 101, 111, 121, 131 & 141. iSonic 80, 87, 90, 97, 107, 110, 117, 127 & 137 To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. UltraSonic 147 Formula Experience One Design Phantom Race 377/320 To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Phantom 295 : To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Formula 167 & 167 Wide : To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Racing Serinity Cat Concept To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
North Sails Warranty	agrelon	Free Forum	17	24th May 2010 09:54 PM
The lost password procedure doesn't work	Unregistered	Free Forum	0	14th April 2008 06:15 AM
warranty claim	paulk	Ask Our Team	1	12th December 2007 03:59 PM
Warranty registration	Guest	Free Forum	1	15th April 2007 10:17 PM
FT 138 warranty / Ian	Duracell	Ask Our Team	2	5th January 2007 06:20 AM

17th July 2011, 09:01 PM	#3
Roger Dream Team - School Guru Join Date: Aug 2006 Posts: 2,064	The procedure is as your importer suggests. 1/ Take the board to the shop/store where you bought it. They will look at the damage and take photos. 2/ The shop sends the photos and their visual assessment to the Distributor/Importer and the importer will assess based on the first assessment and the photos. 3/ The importer sends the data to Starboard HQ in Thailand (if they are unable to make the detemination to repair or replace it at the Importer level.) That is and has always been the way Starboard warranty claims are handled.