Old 11th October 2009, 04:20 AM   #1
COACHG
Member
 
Join Date: Jan 2009
Location: Northern California
Posts: 161
Default Catch 22?

Is there a place on this website to register a new board? The registration card says I have to register my new board at www.star-board.com/registration within 14 days or the 12 month waranty is voided. That address takes me to the Starboard home page with no place to register. Only a place to register a claim for defects.
COACHG is offline   Reply With Quote
Old 11th October 2009, 06:44 AM   #2
Roger
Dream Team - School Guru
 
Join Date: Aug 2006
Posts: 2,092
Default

Hi CoachG,
I believe that you need to register your board with the retail shop where you purchased it.
The retail shop, in turn, is supposed to register it with the distributor they work under.
The national distributor is supposed to register it with Starboard HQ.
There used to be a registration link on the website, but I have not seen it lately and
I think it's probably better to have a "paper trail" for any warranty issues.
All warranty issues must go up the same route (I.E. Retailer/dealer..... Distributor..... Starboard HQ).
I will check with the SB HQ IT guys and see if the link has been removed or simply is not working.
Hope this helps,
Roger is offline   Reply With Quote
Old 11th October 2009, 07:45 AM   #3
COACHG
Member
 
Join Date: Jan 2009
Location: Northern California
Posts: 161
Default

Thanks Roger. It did seem a little confusing. The paperwork looked like I was only to go through the retailer if the board was damaged.
COACHG is offline   Reply With Quote
Old 11th October 2009, 01:20 PM   #4
Roger
Dream Team - School Guru
 
Join Date: Aug 2006
Posts: 2,092
Default

Hi CoachG,
Yes, that's correct, but think how much better your "bargaining position" will be if the
link to the shop; the distributor; and Starboard HQ is already established.
Martin, the new int'l sales director should be posting something on this subject very soon
that should provide you with the official position on this issue.
Roger is offline   Reply With Quote
Reply

Bookmarks

Tags
None

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +7. The time now is 03:31 AM.