isonics life

[BelSkorpio]

Originally Posted by Remi

We have some case for the 2010, 2011 & early 2012 when they was in UD 80g Carbon, but since we go to Biax Carbon 150g this reduce a lot this kind of problems.

Hi Remi,

When I look at the video "Wood and Carbon" of Tiesda on your web site, it seems as if you use the UD80 on Isonics and the Biax Carbon 150 on wave boards. It's not fully clear to me. Do you also use the Biax Carbon 150 on Isonics now ?

It necessitates me to ask, but starting from which serial number (or month in 2012) have you started to use the Biax Carbon 150 on Isonics ?

Regards.

[Remi]

Hi BelSkorpio,

For 2013 their is no Wood Carbon for iSonic anymore and all of them are full carbon or full wood.

Full deck in Biax carbon 150g

For 2012 all the iSonic was in Biax Carbon on deck, it's middle of 2011 models we switch from UD 80 to Biax Carbon 150.

All the best

Originally Posted by Remi

Hi Unregitered,

Did you file the Waranty form and send to our Distributor to study your case?

All the best

Hi Remi,I strongly suggest you change the SB importer for Italy.

[Remi]

Hi unregistered,

What problems you get and who are you that I can follow up, thanks

All the best

[spridget]

after a 08/09 isonic 111 and some other isonics my 2010 cracked the deck in front of the footpads, it was repaired and i sold it now sail other brand ..

saw some minor cracks on futura's "11 on the bottom and delaminiation on deck on "12
but those can be incedents.

i must say that de printing on the new futura's look like a small kid has painted them , can't match my new tabou manta's ;-)

Since my last reply i've had contact with starboard's importer here in holland, and what they have told me troubled me even further. Their reply on footstraps popping out of the board was; These board are made for performance, not for durability. But let's be honest, writing of a board of 1600 euro's within 2 years is a little bit to much for me. Then there was this remark from them that i was gybing wrong, but let's be honest again, how much can one do to gybe the footstraps out of the board?.
So that rubbed me the wrong way as well.
And to top this off, last week while sailing my SB Isonic 107 wood 2011 while gybing again the left footstrap (the whole plug) popped out of the deck as well.
Another wrong gybe in the opinion of SB. So now i am cutting my losses, letting the boards fixed by Brunotti Boards and try to sell them and make the switch to JP or RRD. Otherwise SB will be a very expensive brand to continue with.
I think it is reasonable to say, that it should be quite normal to sail for a couple of years more without having these problems.
Another thing that bothers me, is that SB not even asked me for foto's or whatever, just to take a look at it
And the most anoying to me is not being able to sail on good days, because my gear is being repaired.

Dimitri lagendijk,
Netherlands

[Remi]

Hi Dimitri

Did you send here your warranty claim?

http://www.star-board.com/2013/produ...t_warranty.php

All the best

[Macka Packa]

It saddens me when I hear that local shops/importers treat their customers without respect. I have been lucky to have had some excellent after market support from a several of shops in Perth. That support keeps me going back and spending more money. No reasonable person expects all products to be perfect - it's how mistakes are rectified that are the measure of a good organisation.

Hello Remi,
I have contacted my suplier, your sales-partner directly. They told me it wasn't worth the effort to look at my SB Isonic 131 WC 2010 because it was 25 month old and without any discussion outside the any warranty period.
Considering my SB Isonic W 107 2011 they aren't able to compensate any repairs made to this board even thought it's 13 months old. And better yet, i have sailed this board for like 10 sessions max.
And in the back of my mind i know i could let Brunotti Boards repair this board as well, but then it is just a matter of time before the other strap pops out. cause that's what happened with my 131 as well.
This whole experience is causing me to gybe in another way, thinking about what i am doing in stead of doing my gybes in full auto-mode. In a certain way making me insecure. Every gybe having the idea that the other one will pop out.
I still have both warranty claims, but is it worth the effort to try my luck over there?, cause i'm not aiming for any restitutions.
My only aim is to be taken seriously by SB and not to be blaimed for any production flaws, without any disrespect, i have been gybing several brands for about 20 years now, and my gybing technique hasn't changed in any way, but these two board are my first damages of this kind.
Kind regards,

Dimitri Lagendijk

[Remi]

Hi Dimitri,

The reason why we switch from UD 80 Carbon to Biax Carbon 150g + Reinforcement to not have this problems on the 2012 & 2013 models. So no need to change your jibing Technique on those.
Sorry for this happen to you after the warranty.

All the best